Shipping & Returns
* Delivery Time.
We need 1-2 days to process your order before shipping.There are two shipping methoed. Fast Delivery: The delivery time for US, European countries the delivery will take 3-5 days.Slow Delivery: The delivery time for US, European countries the delivery will take 10-15 days.
* Tracking information.
After we ship package, customer receive automatic email with tracking details.
* Lost Package Policy.
If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.
We offer 180-day warranty on every item you purchase from this site. For return & exchange period, 14 days warranty is applied while 180 days warranty is applied to free repair. Item may be returned or exchanged ONLY if it is faulty. Return and exchange do not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc.). Warranty does not cover water damage, damages due to personal misuse/negligence, therefore, we strongly recommend not to swim, dive, surf or have any other similar activity with them on.
In 14 days (from the day the goods is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions..1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.2. All return fees are at the customers' own cost.3. When we receive the products sent back intactly, we will deduct $20-40 shipping & Handing Cost for the time we sent it to you and then give you a refund.4. Please allow 15 days for the refund to arrive at your account.5. Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable.6. Please note that refund does not apply to products that have suffered physical damage caused by the Custom. If it is the case, exchange will be advisable.
In 14 days (from the day the goods is signed for /received), if you find the products you purchase are not satisfying it can be returned and replaced under the following conditions.1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with.2. All return fees are at the customers' own cost.3. When we receive the products sent back intactly, we will replace it with new one and ship them back to you .4. As there is handing cost and shipping fee involved, please kindly understand that we have to charge you 10-20 GBP shipping & Handing Cost before we send you the replacement item.5. Exchanges will be subject to price difference adjustment (if there is any).6. Please be advised that if you want to replace the item after the guaranteed 14-day, you are suggested to contact us directly for further processing.
*No returns will be accepted without:
A prior e-mail stating the specific problem. (Please wait until you hear back from us).Please Contact us for return address. Don't return directly to the address on the package.If the products need to be sent back to us, please include the following information and we will email you our return details1. Name2. Address3. Telephone4. Detailed Description of the Problem.The above Return and Exchange policy do not apply to personal products such as under wares, swim wares, socks, stockings etc. No return or Exchange for these products once they have been used.
1. How can the prices are far below market price ?
The answer is that we are offering Procurement Service : to buy on someone's behalf. We have aguarantee of quality , and for 10 days (from the date products were received ) , if you find the products with quality problems (Non- human factors or non- resistant external damage ) , it can be returned and exchanged.
2. What are the return, exchange and refund policies ?
If you are not satisfied with the item, please take a picture of the items first, then send us an email to confirm for 10 days, you can return the item to us and we will make an exchange after its passing an official inspection.Of course we will not accept returns and / or exchanges if there is enough evidence on the shoes have been worn outdoors. Refunds are issued in the same form as the original payment is made and may take up to 7 working days of receipt of goods. Moreover, if there is something wrong with the quality and size of our products sent to you,then you will be responsible for shipping fees for return and the system will also deduct 30% of the payment.
3. About cancel the order and refund.
If you wish to cancel your order and refund,we need to deduct 10 % of the payments in the amount,because it is the credit card companies' handling charges from us.
4. What do you need to get your item?
You must show your ID card to the postman when they send your item to your house.The express company will call you if your address has changed .
5. Are the pictures true or false?
All images are completely taken by ourselves , the color phenomenon occurred only in a few pictures,see them clearly before take the item in your cart .
6. How long does it take for delivery?
Generally,you can get the item in 7-14 days after you paid for your orders , which are free shipping to all countries in the world.
7. How to track your item?
We will send you your tracking number in 24-36 hours after we received your payment.
8. How to register and pay for your goods?
(1) fill in some required information such as:name,address,city,zip code,telephone, and the state,etc.After you finish the filling,click the ""submit "" button to fulfill the registration.
(2) Click the ""Continue"" button and you will go back home . Select the products you like and press the ""Add to cart "" button to go to the buying information page .
(3) Press the "" go to checkout "" bar and edit shipping address and choice of transport mode (Free Shipping)
(4) Enter the coupon code and select payment method.
(5) Click ""Continue Checkout"" to confirm the order.The Web page will link to the "" credit card company and the payment "" page .
9. Is it safe to pay by credit card ?
Payment adhere to the same principles with paypal.We are equal to a credit card customer,your money will flow into our account and we have no right to know anything about your card information,so if there are any problems about the payment,you should contact your credit card company to learn what has happened.10th The reasons for unsuccessfull payment Guests paid for it but declined (pay is rejected ),it may be the reason as follows:1 The payment information you filled out was not correct2 The issuing bank does not support online shopping3 The credit card balance is too less11 Why charge of postal receipt is different from the price of our product?As the credit card organization and card issuing bank will surcharge Cross-border fees and license fees,besides,other changes in exchange rates also affected the amount of charge.Please understand was the extra amount is not charged by us,it was charged by credit card organization and card issuing bank.So you can go to your card issuing banks to consult it.